Self Vibe Terms of Service

Self Vibe Terms of Service - Summary

Welcome to Self Vibe! We're excited to have you as part of our community connecting beauty and wellness enthusiasts across Africa with professional service providers.

This summary provides an overview of our Terms of Service. Please read the full terms below for complete details about your rights and responsibilities when using Self Vibe.

Key Points:

Self Vibe connects you with independent beauty and wellness professionals across Africa
We facilitate bookings and payments but don't provide the actual services
Cancellation policies vary by provider and are shown during booking
We're committed to protecting your privacy and personal information
Our current marketplace is focused on Ghana, with payments in Ghana cedis
Businesses use the platform without a Self Vibe software subscription; online transaction fees apply

Self Vibe Terms of Service - Full Version

These Terms of Service ("Terms") govern your use of the Self Vibe platform and services. By using Self Vibe, you agree to these Terms and our Privacy Policy.

Self Vibe is operated by Vibelabs Group Limited, registered in Ghana ("Self Vibe","we", "us"). We provide digital marketplace and business-management services for independent beauty and wellness professionals. Features are available only where enabled and may differ between the customer and partner applications.

Key Terms

Platform

The Self Vibe website, mobile applications, and related digital services that connect clients with beauty and wellness professionals.

Partners

Independent beauty and wellness professionals, salons, spas, and clinics who offer services through our platform.

Clients

Users who book appointments or purchase services from Partners through the Self Vibe platform.

Services

Beauty, wellness, and health treatments offered by Partners, including but not limited to hair care, skincare, massage, fitness, and medical consultations.

Our Services

Self Vibe provides a digital marketplace platform that enables:

Discovery of beauty and wellness professionals across African markets
Online booking and appointment scheduling
Secure payment processing using local and international payment methods
Customer reviews and ratings, which are not a guarantee of service quality
Customer support and dispute resolution
Business management tools for Partners
Marketing and promotional services

Important: Self Vibe acts as an intermediary platform. We do not directly provide beauty or wellness services. All treatments and services are provided by independent Partners.

Business Accounts and Partner Terms

If you use Self Vibe for Partners or our business website, the Partner Terms also apply. They cover workspace setup, listing review, staff access, transaction fees, payment settlement, product sales, AI-assisted content and workspace deletion.

Account registration does not automatically publish a listing. Businesses must complete setup and submit their listing for review. Customer discovery requires an approved listing that is also listed. Approval does not certify a partner's qualifications or guarantee its services.

Self Vibe does not currently charge business subscription fees, supply payment terminals or provide product delivery. Where online product orders are enabled, collection is from the partner.

Our Partners' Services

Our Partners offer a wide range of services across Africa, including:

Hair Services: Cuts, styling, coloring, treatments, braiding, and specialized African hair care
Beauty Services: Makeup, facials, skincare treatments, eyebrow and lash services
Wellness Services: Massage therapy, spa treatments, aromatherapy, reflexology
Fitness Services: Personal training, yoga, pilates, group fitness classes
Medical Services: Dermatology, cosmetic procedures, health consultations
Nail Services: Manicures, pedicures, nail art, gel and acrylic applications

Each Partner sets their own prices, policies, and service standards. We encourage you to review Partner profiles, ratings, and policies before booking.

Using the Self Vibe Platform

To use Self Vibe effectively and safely:

Create an account with accurate, up-to-date information
Keep your login credentials secure and don't share your account
Use the platform only for legitimate bookings and communications
Respect Partners' time by arriving punctually for appointments
Follow Partners' specific policies and guidelines
Provide honest, constructive reviews and ratings
Report any issues or concerns to our support team

Prohibited Activities: You may not use our platform for illegal activities, spam, harassment, or any behavior that violates these Terms or applicable laws.

Providing Accurate Information

Accurate information is essential for a smooth booking experience:

Personal Details: Provide correct name, phone number, and email address
Health Information: Disclose relevant allergies, medical conditions, or sensitivities
Service Preferences: Clearly communicate your needs and expectations
Special Requirements: Inform Partners of any accessibility needs or special requests

Providing false or misleading information may result in service refusal, appointment cancellation, or account suspension.

How to Make an Appointment / Order

Booking through Self Vibe is designed to be simple and secure:

Browse and Search: Find Partners by location, service type, availability, or ratings
Select Services: Choose specific treatments, add-ons, and preferred time slots
Review Details: Confirm service details, pricing, and Partner policies
Provide Information: Enter required personal and health information
Payment: Choose an available online payment, deposit or pay-at-venue option
Confirmation: Check the booking status shown in the platform; notifications may also be sent

An online payment may need verification before a booking is confirmed. A pending payment is not confirmation. Pay-at-venue bookings do not require an online payment where that option is offered. Partners may contact you directly about the booking. Notification delivery is not guaranteed.

Vouchers Issued by Our Partners

Many Partners offer vouchers and gift certificates through Self Vibe:

Purchase: Buy vouchers for yourself or as gifts for others
Validity: Check expiration dates and usage terms before purchasing
Redemption: Use vouchers during the booking process or present at appointment
Restrictions: Some vouchers may have limitations on services, dates, or Partners
Refunds: Voucher refund policies are set by individual Partners

Vouchers are subject to Partner-specific terms and conditions. Self Vibe facilitates voucher sales but is not responsible for Partner voucher policies.

Paying for a Partner Service

Use the payment methods offered for your booking or order. Current online payments use Paystack:

Credit/Debit Cards: Visa, Mastercard, and local bank cards
Mobile Money: Available Ghanaian mobile money channels shown at checkout
Cash Payments: Some Partners may accept cash payments at the venue

Payment Processing: Online payments are processed by Paystack and are subject to verification and its applicable terms. Do not send full card details or passwords to Self Vibe support.

Currency: Ghana transactions are charged in Ghana cedis (GHS). Your bank or payment provider may charge its own conversion costs when you pay from a different currency.

Appointment Changes and Cancellations

Flexibility is important, but Partners need adequate notice for changes:

Client-Initiated Changes

Cancellation Window: Follow the partner's cancellation policy disclosed before booking
Late Cancellation: A deposit may be retained only as permitted by the disclosed policy and applicable law
No-Show: A missed appointment may affect deposit eligibility under the disclosed policy; it does not authorise an undisclosed charge
Rescheduling: Subject to partner availability and the policy disclosed when you booked

Partner-Initiated Changes

Partners must provide reasonable notice for cancellations or rescheduling
If a partner cannot fulfil a paid booking, contact the partner or Self Vibe support to arrange the applicable refund
Alternative appointment times should be offered when possible
Emergency cancellations (illness, etc.) are handled case-by-case

Product Refunds and Cancellations

Partners are responsible for the services and products they sell. Refund and return policies must be disclosed and must not remove statutory rights. Online product orders, where enabled, are pickup only:

Service Refunds: Based on Partner policies and timing of cancellation
Product Orders: Check stock, collection instructions and the partner's lawful returns policy before ordering. Choose online payment or payment on collection where offered.
Problems: Contact the partner promptly about missing, incorrect, defective or unfulfilled orders; contact Self Vibe support if you need help
Processing Time: Refund availability and processing time depend on the payment method, processor and bank; a cancellation status alone does not confirm a refund
Dispute Resolution: Unresolved issues can be escalated to Self Vibe support

Important: Online refunds follow the payment processor's supported process. Refunds for cash or other payments collected directly by a partner must be arranged with that partner. Any non-refundable fee must be disclosed and permitted by applicable law.

Restrictions on Access

To maintain a safe and professional environment, we may restrict access for:

Policy Violations: Repeated violations of these Terms or Partner policies
Fraudulent Activity: Suspicious payment activity or identity fraud
Inappropriate Behavior: Harassment, discrimination, or unprofessional conduct
No-Show Pattern: Excessive missed appointments without proper cancellation
Chargebacks: Excessive payment disputes or chargebacks

Account restrictions may be temporary or permanent depending on the severity of the violation. Users have the right to appeal restrictions through our support team.

Liability

Understanding liability is important for all platform users:

Self Vibe's Liability

We are responsible for platform functionality and payment processing
We provide customer support and dispute resolution services
We maintain data security and privacy protection measures
We are NOT responsible for the quality, safety, or outcomes of Partner services

Partner Liability

Partners are fully responsible for their services, equipment, and premises
Partners must maintain appropriate insurance and professional qualifications
Partners are liable for any injuries, damages, or adverse reactions during services
Partners must comply with local health and safety regulations

Client Responsibilities

Provide accurate health information and disclose relevant conditions
Follow Partner instructions and aftercare advice
Report any concerns or adverse reactions immediately
Understand that beauty and wellness treatments carry inherent risks

Indemnity

By using Self Vibe, you agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

Your use of the platform or services obtained through it
Your violation of these Terms or applicable laws
Your interactions with Partners or other users
Any content you submit or transmit through our platform
Your breach of any third-party rights

This indemnification survives termination of your account and these Terms.

Ending These Terms of Service

These Terms remain in effect until terminated by either party:

Termination by You

Delete your account through account settings
Contact customer support to request account closure
Stop using the platform (though Terms remain applicable to past use)

Termination by Self Vibe

Immediate termination for serious violations or illegal activity
30-day notice for general business reasons or platform changes
Temporary suspension pending investigation of reported issues

Effects of Termination

Loss of access to platform features and account data
Contact partners about outstanding appointments and orders; account closure alone does not confirm cancellation or a refund
Retention of certain data for legal and business purposes
Survival of payment obligations and liability provisions

For partners, unlisting and workspace deletion are different from personal account deletion. Deleting a workspace does not delete owner or staff accounts and does not automatically refund outstanding payments. See the Partner Terms before deleting a workspace.

General

These general provisions apply to all aspects of your relationship with Self Vibe.

Platform Fees

Self Vibe does not currently charge business subscription fees. Online transaction fees are separate from the price of a partner's services or products. Amounts for Ghana transactions are in Ghana cedis (GHS).

Current standard online transaction fees
Transaction	Business platform fee	Customer processing fee
Appointment deposit	4.5% of the deposit + GHS 1 booking fee	2% of the deposit
Appointment paid in full	1% of the service amount + GHS 1 booking fee	2% of the service amount
Online appointment balance	1% of the remaining balance; no second booking fee	2% of the remaining balance
Gift card or customer membership purchase, where enabled	3% of the purchase amount	2% of the purchase amount
Online pickup product order, where enabled	5% of the order amount; no fixed booking fee	2% of the order amount

The business platform fee is deducted from the amount payable to the business. The customer processing fee is added to the amount charged to the customer. Fees are rounded to the nearest pesewa. The GHS 1 appointment booking fee is part of the business platform fee, not an additional customer charge.

Pay-at-venue appointments and pay-on-collection product orders do not use this online payment fee schedule. Any separate fee must be disclosed before it applies. Earlier payments may have been made under an earlier fee schedule; their recorded payment breakdown continues to apply.

Review the fee breakdown and final amount shown before confirming payment. A displayed discount or separately agreed business rate may differ from these standard rates. Changes to fees will be communicated before they apply to new payments. Customer memberships are services sold by partners, not subscriptions to Self Vibe's business software.

All fees are transparently displayed before payment confirmation. We do not charge hidden fees to clients.

Assignment

Self Vibe may assign these Terms and our rights and obligations to third parties in connection with a merger, acquisition, or sale of assets. You may not assign your rights or obligations under these Terms without our written consent.

Notices

We will send important notices to the email address associated with your account. You are responsible for keeping your contact information current. Notices are considered delivered when sent to your last known email address.

You may send legal notices to Self Vibe at legal@selfvibe.io.

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and Self Vibe. They supersede all prior agreements and understandings.

Enforcement & Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision does not waive our right to enforce it later.

Governing Law

These Terms are governed by the laws of Ghana. Disputes may be brought before a competent court in Ghana, subject to any mandatory right to seek a remedy elsewhere. Contact Self Vibe support first where appropriate; this does not prevent you from exercising a legal right or seeking a remedy through a competent authority or court.

For users in other African countries, local consumer protection laws may also apply and take precedence where they provide greater protection.

Interpretation

In these Terms, unless the context requires otherwise:

Singular includes plural and vice versa
References to persons include individuals, companies, and other entities
Headings are for convenience only and do not affect interpretation
Examples are illustrative and not exhaustive

Updating the Service and These Terms of Service

We continuously improve Self Vibe and may update these Terms to reflect:

New features and services
Changes in applicable laws and regulations
Enhanced security and privacy measures
Improved user experience and platform functionality

We will notify you of material changes via email, platform notifications, or prominent website notices. Continued use of Self Vibe after changes constitutes acceptance of updated Terms.

Need Help with Anything?

Our customer support team is here to help with any questions or concerns:

General Support: info@selfvibe.io

Legal Questions: legal@selfvibe.io

Partner Support: partners@selfvibe.io

Help Center: selfvibe.io/help

Last Updated: 8 October 2026

Thank you for choosing Self Vibe! We're excited to be part of your beauty and wellness journey across Africa.